Website Accessibility Statement
Our Committment
Alpine Health is committed to making our website accessible and easy to use for everyone.
We support people who:
- Are older
- Live with disability
- Use assistive technology
- Have different language or literacy needs
We want everyone to be able to access information about their care.
Accessibility Standard
We are working towards meeting WCAG 2.2 Level AA.
These guidelines help make our website easier to:
- Read
- Navigate
- Use on different devices
- Access with assistive technology
What we are doing
We are working to improve our website by:
- Using clear headings and simple layout
- Writing in plain English
- Improving readability and colour contrast
- Improving support for screen readers and keyboard use
- Adding alternative text to images
- Making forms and documents easier to use
- Reducing reliance on PDFs over time
Known limitations
Some parts of our website may not yet be fully accessible.
For example:
- Some older documents may not be accessible
- Some content may need improvement for screen readers
We are working to fix these issues.
Alternative formats and support
If you need help, we can provide information in different ways, including:
- Large print
- Easy English
- Verbal explanation
- Interpreter or translation support
Interpreter services are free.
Contact us for help
If you have trouble accessing any information on our website, please contact us.
We will do our best to provide the information you need in a way that works for you.
📞 Phone: 03 5751 9424
📧 Email: [email protected]
Feedback
We welcome your feedback about accessibility.
If something is hard to access or use, please let us know. Your feedback helps us improve.
You can also share feedback through an independent service, Care Opinion Australia.
Ongoing improvement
Accessibility is an ongoing process.
We regularly review our website and digital content to:
- Improve accessibility
- Fix issues
- Support our community
This work supports:
- Safe and high-quality care
- The rights of older people
- Inclusion for everyone
Last reviewed: April 2026