Rights & Responsibilities | Alpine Health
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Rights & Responsibilities

The Australian Charter of Healthcare Rights describes the rights of patients, consumers and other people using the Australian healthcare system. These rights are essential to make sure that, wherever and whenever healthcare is provided, it is of high quality and is safe.

These health rights apply to all healthcare services in Victoria. This includes people using public and private hospitals, GP clinics, medical specialists, aged care and disability services, mental health services, community health centres and allied health providers such as psychologists, dentists, naturopaths and occupational therapists.

What can I expect from Alpine Health?

As a consumer of Alpine Health services, you need to know:

  • What you or someone you care for can expect from us, and
  • What we expect from you when you use our services.
My Rights  My Responsibilities and What I Can Expect

To access health care that meets my needs.

I can pursue health services to address my health needs. I have a right to know, before I receive treatment, if there are any fees or charges I will need to pay. Alpine Health will provide an inclusive and respectful environment that enables people with diverse abilities to use our services. Alpine Health will provide the services they have available, and will offer alternative options where available to ensure continuity of care.


To receive safe and quality health care.

I will receive safe and quality health services that meet National Standards. I have a right to ask for a review if I have any concerns, notice a change or think something has been missed.


To be shown respect, dignity and consideration.

The care provided will respect my culture, beliefs, values and personal characteristics. I will respect the people taking care of me and other users of Alpine Health. Alpine Health will ask me about my needs so that my care reflects my choices.


To be informed about services, treatment, options and costs in a clear and open way

I will receive open, timely and appropriate communication about my health care in a way I or my support person can understand. To the best of my ability, I will provide relevant information to assist with my treatment and care. If something goes wrong during my care, Alpine Health will explain what happened, how I might be affected and what is being done to make my care safer.


To be included in decisions and choices about my care.

I will participate and be an equal partner in decisions and choices about my care. If I choose to, I can include other people in my care decision, such as family, friends, carers or a consumer advocate. Alpine Health staff will talk openly and honestly about my healthcare, and I can ask as many questions as I need to.


To privacy and confidentiality of my personal information.

My privacy will be maintained and proper handling of my personal health and other information is assured by Alpine Health. I will respect the privacy of others.


To provide feedback on my care and to have my concerns addressed.

I will speak up when I have questions or concerns about my care because I understand that sharing my experiences with Alpine Health can improve the quality of health care they provide. I understand that providing feedback or a complaint will not negatively affect my care or the way I am treated. If I feel that my rights have not been met, I will talk with someone from Alpine Health about it. If I’m unable to do this or am unhappy with their response, I will contact the Health Complaints Commissioner. Alpine Health staff will encourage and provide different ways for submitting feedback. Alpine Health staff will respond to my concerns professionally and promptly.

Download the Rights and Responsibilities Fact Sheet

If you have concerns or questions about your care, or would like further information, please contact the Health Services Manager at:

Other useful contacts:


Child Safe Statement

Alpine Health is committed to the safety, protection, participation and empowerment of all children and young people, and will act upon the obligation to sustain a child safe organisation, including the provision of mandatory reporting of suspected or known child abuse.

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