Hospitals play an important role in the health and safety of our community. The hospital system is an early contact point for many people who have experienced family violence, presenting an opportunity for earlier identification, and improved responses and referral of victims.
We value feedback from our patients, clients, carers, visitors and residents. Your feedback will help us to better understand your needs and will help us to improve our services.
We deliver culturally responsive care services to First Nations people that is respectful of, and responsive to their preferences, needs and values.
The Freedom of Information Act 1982 (Vic) gives you the right to access your information held in Alpine Health records.
Alpine Health is responsive multi purpose health service committed to responding to the needs of patients, clients, residents, carers and visitors from culturally and linguistically diverse backgrounds.
Alpine Health offer a range of payment options. You can pay in person, by phone, with a credit card, or send in a cheque.
Overseas visitors from countries that do not have a Reciprocal Health Agreement with Australia, are not eligible for Medicare. Medicare ineligible patients are therefore responsible for paying for the cost of their care at Alpine Health.
When you are admitted to an Alpine Health Hospital for care, you may choose to be admitted as a private patient or a public patient.
Alpine Health is committed to protecting patient privacy. We aim to make you aware of why your information is collected, used, and disclosed. Wherever possible, we will provide you with choices about how your information is used and to whom it is disclosed.
The Australian Charter of Healthcare Rights describes the rights of patients, consumers and other people using the Australian healthcare system. These rights are essential to make sure that, wherever and whenever healthcare is provided, it is of high quality and is safe.
Safety and quality care is paramount at Alpine Health. Clinical governance are the systems established by Alpine Health that have a shared responsibility with the common goal of optimizing your care so it is safe, effective, high quality and continuously improving.
Essential information for your visit to Alpine Health facilities