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Feedback

Do you have a compliment or feedback about your experience with an Alpine Health program or service? Sharing your feedback can help improve the care and support we provide. You can do this in a number of ways.

Victorian Healthcare Experience Survey

The Victorian Healthcare Experience Survey (VHES) collects experience data from consumers who use Victorian public health services. The survey aims to understand the experience of care in Victorian public health services from consumers and, where appropriate their carers. The survey is conducted by Ipsos, an independent contractor, on behalf of the Victorian Agency for Health Information (VAHI), a division of the Department of Health.

If you are a patient of Alpine Health, you may be contacted after discharge by Ipsos by email or mail to complete this survey.

For more information download the Alpine Health VHES Factsheet

Care Opinion

Alpine Health partners with Care Opinion to gather feedback from our patients, clients, residents and carers / loved ones. The Care Opinion platform is independent and confidential.

If you provide feedback, Care Opinion may get in touch to clarify your experience. Care Opinion will ask Alpine Health to respond to your feedback but will never reveal your identity.

► Watch this video about Care Opinion and how your feedback can make a difference.

► View Feedback about Alpine Health.

 

How can I provide confidential feedback?

► Call 1300 662 996 and speak to the Care Opinion team.

► Complete a hard copy Care Opinion feedback form available at each site.

► Online with Care Opinion below or visit www.careopinion.org.au/tellyourstory#

Consumer Stories

In depth consumer stories can also help to bring deeper meaning, understanding and appreciation of our customers healthcare journey. 

Read our consumer stories

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