What happens when things don't go to plan?
Sometimes your treatment or outcome isn’t what you or even the clinicians providing the care expected. If something doesn’t go to plan, Alpine Health has systems and processes in place to support a thorough investigation of the adverse event, make recommendations and implement systems improvements to reduce the likelihood of the adversity happening again.
Open Disclosure and Statutory Duty of Candour processes aim to help consumers and their carers receive accurate and truthful information about any adverse events occurring as a result of healthcare provided.
- Open disclosure is followed in all cases of harm and near miss, regardless of how serious the event was.
- Duty of candour is followed for all serious adverse safety events. It builds on existing elements of open disclosure and encourages open communication when a serious adverse safety event has occurred.