Safety and Quality
Alpine Health’s clinical governance ensures that our community and consumers can be confident that systems are in place to deliver safe and high-quality health care, and continuously improve services.
Safer Care Victoria describe clinical governance as an integrated component of corporate governance of health service organisations. It ensures that everyone – from our frontline clinicians to managers and members of our Board – are accountable to our consumers across all our services and the broader community for assuring the delivery of health services that are safe, effective, integrated, high quality and continuously improving.
Alpine Health supports its clinical governance through:
- the organisational committee structure
- the monitoring and analysis of a range of clinical indicators
- developing a culture of transparency, continuous improvement and clinical engagement
- encouraging consumer input into service planning
- accreditation against the National Safety and Quality Healthcare Standards, the Aged Care Standards and the NDIS standards.
Our performance in key clinical areas
Alpine Health measures and analyses safety and quality performance through a variety of data sources including consumer feedback data, adverse event statistics, internal and external audit data, hospital acquired complications data, National Aged Care quality indicator data and performance against the National Clinical Care Standards. Analysis of these multiple sources of data describe our clinical performance and highlight areas for more comprehensive investigation and improvements to our systems.
Alpine Health submits data to the Victorian Department of Health and Human Services and the Commonwealth Government Aged Care Quality and Safety Commission.
Our annual Quality Account provides an overview of our performance and how our programs and services are meeting the needs of the community.
Annual Safety Data
Consumers of our health service, their families and carers and the wider community can access a summary of Alpine Health’s safety data across our various services. This safety data is monitored by our Community and Health Advisory Group.
Click to view 2021-2022 Alpine Health Safety Data
Infection Prevention and Control
Click to view Infection Prevention and Control Report 2021-2022
The Consumer Experience Report is a quarterly report generated by Alpine Health’s Consumer Experience Committee and reviewed by our Community and Health Advisory Group.
The report presents feedback from consumers about their experience with Alpine Health services and programs. Consumers include hospital patients, community clients, aged care residents and their loved ones.
Feedback is collected from a wide variety of sources including Care Opinion, Google Reviews, emails, letters, and external surveys (for example the Victorian Health Experience Survey (VHES) and the Primary Health Network client survey).
Improvement activities are identified by our consumers along with members of our Consumer Experience Committee and Community and Health Advisory Group.
Annual consumer experience feedback is also reported in the Quality Account
If you have any questions about these reports please contact the Partnering with Consumers Officer on 0438 325 235..
View the latest VHES Adult Inpatient Data
Consumer Stories are an important way for us to hear about your lived experiences. To read more, please go here.