Safety and Quality | Alpine Health
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Safety and Quality

Alpine Health’s clinical governance ensures that our community and consumers can be confident that systems are in place to deliver safe and high-quality health care, and continuously improve services. 

Safer Care Victoria describe clinical governance as an integrated component of corporate governance of health service organisations. It ensures that everyone – from our frontline clinicians to managers and members of our Board – are accountable to our consumers across all our services and the broader community for assuring the delivery of health services that are safe, effective, integrated, high quality and continuously improving.

Alpine Health supports its clinical governance through:

  • the organisational committee structure
  • the monitoring and analysis of a range of clinical indicators
  • developing a culture of transparency, continuous improvement and clinical engagement
  • encouraging consumer input into service planning  
  • accreditation against the National Safety and Quality Healthcare Standards, the Aged Care Standards and the NDIS standards.

Consumer Experience

The Consumer Experience Report is a quarterly report generated by Alpine Health’s Consumer Experience Committee and reviewed by our Community and Health Advisory Group.

The report presents feedback from consumers about their experience with Alpine Health services and programs. Consumers include hospital patients, community clients, aged care residents and their loved ones.

Feedback is collected from a wide variety of sources including Care Opinion, Google Reviews, emails, letters, and external surveys (for example the Victorian Health Experience Survey (VHES) and the Primary Health Network client survey).

Improvement activities are identified by our consumers along with members of our Consumer Experience Committee and Community and Health Advisory Group..

Annual consumer experience feedback is also reported in the Quality Account

If you have any questions about these reports please contact the Partnering with Consumers Officer on 0438 325 235.

Consumer Experience Report ​
Victorian Healthcare Experience Survey (VHES)

View more information on the Victorian Healthcare Experience Survey (VHES)

Consumer Stories

Consumer Stories are an important way for us to hear about your lived experiences. To read more, please go here.

Safety and Quality

Alpine Health measures safety and quality performance by reviewing incident numbers and patient, client and resident data. This analysis helps to identify trends and highlights areas for improvement or further investigation.

Safety and quality data is reviewed internally by the Safer Care Committee, Quality Committee, and the Board of Directors. Our Community and Health Advisory Groups (CHAG) also monitor this information from a consumer perspective. The data is then submitted to government agencies on a quarterly basis.


When things don't go to plan

Sometimes your treatment or outcome isn’t what you or even the clinicians providing the care expected. If something doesn’t go to plan, Alpine Health has systems and processes in place to support a thorough investigation of the adverse event, make recommendations and implement systems improvements to reduce the likelihood of the adversity happening again.   

Some of the processes that Alpine Health has in place when things don’t go to plan include:

Give feedback

If you feel that the treatment that you or someone you care for hasn’t gone to plan or wasn’t adequate, we encourage you to provide feedback. Consumer feedback is one of the best ways our health service has to identify areas for improvement. You can provide confidential feedback through Care Opinion, a safe and independent feedback platform.

► Call 1300 662 996 and speak to the Care Opinion team.

 Complete a hard copy Care Opinion feedback form (available at each site).

► Online with Care Opinion -

Alternatively you can speak directly to the Health Service Manager at your site:

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