How do I get a Home Care Package?
Step 1 - Registration
Call 03 5755 0142 to step you through the registration process with My Aged Care and provide you with information and advice.
Step 2 - Assessment
Everyone needs and assessment. The Aged Care Assessment Service (ACAS) will come to your home to assess you.
Step 3 - Approval
My Aged Care will send you a letter advising of the level of Home Care package for which you have been approved.
Step 4 - Waiting List
After your assessment and approval, you will be added to the national priority queue for assignment of a Home Care Package. While you wait, interim support services may be available to you.
Step 5 - Assignment
You will receive a letter from My Aged Care advising that you have been assigned a Home Care Package. Once you receive this letter, please call us on 03 5755 0142 to start work on arranging your services.